Position: Program Manager of Steel Healing

Status: Full-Time; exempt    

Reports to: Director of Operations  

Work Location: Hybrid (in-office 1 day a week); Remote 4 days or as schedule permits; evening/weekend hours as needed.   

OVERVIEW: 

Neighborhood Allies is a leading community and economic development organization in Pittsburgh, Pennsylvania. We are dedicated to engaging Pittsburgh area residents and organizations with innovative tools that expand opportunity for transformative community change. We are committed to improving the social and physical infrastructures of under-resourced and under-served communities. Our North Star Goal is to expand resources to accelerate, scale, and sustain the work of our community partners to create healthy neighborhoods of opportunity and move 100,000 low-to-moderate income Pittsburghers up the socio-economic ladder.   

As a multi-faceted community development organization, we support people and organizations by providing access and “onramps” to strategic resources, connect community builders together to forge stronger networks and collaborations, and impact the community by co-creating solutions to long-term social problems. One of the “co-created solutions” referenced above is the innovative pilot partnership we have established with Steel Smiling, our “Organization-in-Residence (OIR)” partner. Under this model, Steel Smiling has chosen to function as a “program of” Neighborhood Allies for a fixed term to grow organizational capacity.

Steel Smiling’s specific focus is to bridge the gap between Black people and mental health support through education, advocacy, and awareness. We are working to expose every Black adult in Allegheny County to a positive mental health experience that improves their quality of life. Our programs include Beams to Bridges (Education and Advocacy training program) and Steel Healing (Black Mental Health Fund and Peer Support Services).  

JOB SUMMARY: 

The Program Manager will be responsible for leading our Steel Healing Program, which encompasses our Black Mental Health Fund, Peer Support, and Wellness Navigation Services. The Program Manager will manage staff and consultants who serve the program through individual and group supervision, and by leading weekly Steel Healing Team meetings and other program related meetings as needed. The Program Manager will oversee daily programmatic administration including scheduling, confirming and coordinating virtual/in-person program sessions, scheduling of mental health professional development workshops, making purchases for programmatic needs, developing and implementing program recruitment and retention, evaluating best practices, engaging with constituents to increase awareness about the organization, and overseeing data entry and documentation efforts. 

The ideal applicant will have a strong desire to strengthen Pittsburgh’s neighborhoods while working at a top-tier community development organization that values its employees. The Program Manager of Steel Healing is a full-time, hybrid position in Pittsburgh, PA. We provide a high degree of flexibility to creative and productive team members. 

KEY RESPONSIBLITIES:  

• Program Planning and Development: Develop and implement program goals, objectives, and strategies in alignment with the organization’s mission and values. Design and coordinate group and individual support activities based on community feedback, lived experience, best practices, and evidence-based interventions in mental health support. 
• Staff Supervision and Management: Recruit, hire, train, and supervise program staff, including Certified Peer Specialists and consultants. Provide ongoing supervision, guidance, and support to staff, including regular performance evaluations and professional development opportunities. 
• Program Implementation and Coordination: Oversee the implementation of group support sessions, individual check-ins, and other program activities, ensuring that they meet quality standards and community member needs.  
• Participant Assessment and Case Management: Conduct initial assessments and screenings of participants to determine their mental health needs and support the development of individualized support plans. Provide case management services, including referrals to additional resources and follow-up support to ensure the ongoing well-being of program participants. 
• Community Engagement and Outreach: Build and maintain partnerships with community organizations, mental health professionals, and other stakeholders to expand program reach and effectiveness. Conduct outreach activities to promote program services and increase awareness of mental health issues and solutions within the community. 
• Data Collection and Evaluation: Follow systems for collecting and managing program data, including participant demographics, attendance records, and outcome measures. Analyze program data to evaluate effectiveness, identify areas for improvement, and make data-supported decisions to enhance program outcomes. 
• Budget Management and Grant Reporting: Manage program budgets, including tracking expenses, allocating resources, and ensuring compliance with funding requirements.  
• Quality Assurance and Compliance: Ensure program activities comply with relevant regulations, ethical standards, and best practices in mental health support. Implement quality assurance measures, including program evaluations, participant satisfaction surveys, and staff training on program protocols. 
• Crisis Intervention and Risk Management: Provide crisis intervention services as needed including assessing risk, developing safety plans, and coordinating emergency referrals to appropriate resources. Follow protocols for responding to critical incidents and addressing potential risks to participant safety and well-being.  
• Advocacy and Policy Development: Advocate for policies and practices that promote mental health awareness, reduce stigma, and improve access to mental health services within the community. Stay informed about relevant legislation, regulations, and trends in mental health policy to inform program development and advocacy efforts. 
• Support and contribute to all Steel Smiling initiatives and programs as assigned. The Program Manager will also serve as a co-facilitator for the Beams to Bridges program. 
• Additional duties as assigned. 

QUALIFICATIONS: 

• Bachelor’s degree in social work, psychology, or mental health related field with 5 years of relevant work experience, or a master’s degree in applicable field with 3 years of relevant work experience.
• Obtain Certified Peer Specialist Supervisor credential within 6 months of hire. 
• Proven experience in storytelling, communications, and data collection/analysis (preferably within the nonprofit sector or mental health field). 
• Strong project management skills, with the ability to effectively manage multiple priorities and deadlines. 
• Strong emotional intelligence and the ability to lead and manage teams and activities. 
• Excellent written and verbal communication skills, with a keen eye for detail, and the ability to convey complex ideas in a clear, compelling manner. 
• Experience with data collection and analysis, including proficiency with relevant tools and platforms. 
• Knowledge of issues related to Black mental health, cultural competence, and a sensitivity to diverse perspectives and experiences. 
• Lived experience of mental illness, wellness, and healing is a plus. 
• Collaborative mindset with the ability to work effectively in a team environment and build relationships with diverse stakeholders. 
• Passion for social justice, equity, and mental health advocacy. 

COMPETENCIES: 

Cultural Competence: Respects and works well with people of all backgrounds. Understands and invites diverse perspectives to the table and is sensitive to group differences. Views diversity as an opportunity. Challenges bias and intolerance. 

Program Management: Sets and adheres to deadlines. Exhibits strong planning and organizational skills and demonstrates an ability to collaborate well with others.  

Person-Centered Approach: A belief in the inherent worth of all people, their potential, and their capacity for change. Respects the autonomy, self-determination, and decision-making of community members, partners, and other stakeholders. Avoids prescriptive or paternalistic approaches and respects the need for a plurality of tactics and styles.  

Systems-Thinking: Ability to understand the micro, mezzo, and macro implications of the work. Possesses an understanding of the traditional mental health system and its intersections with other cultural systems/institutions. Think critically about paradigms and change-at-scale.  

SALARY:   

Demonstrating our dedication to equitable compensation, the salary range for this position is $60,000 to $69,000, enabling us to customize offers based on individual experience. This underscores our commitment to embracing diverse skill sets and talents. We also provide an exceptional benefits package that includes medical, dental, vision, 401(k) matching, access to Flexible Spending Accounts, generous and flexible PTO, 10 paid holidays, and professional development opportunities.    

TO APPLY:   

Please send the following:   

1. Cover Letter   
2. Resume   
3. Optional: Writing Samples   

Applications will be accepted via email only. Application materials should be submitted to info@steelsmilingpgh.org with “Program Manager of Steel Healing” as the subject.  

All application materials must be received no later than 5:00 p.m. on Friday, April 11, 2025. 

No phone calls please. 

Neighborhood Allies and Steel Smiling are equal opportunity employers, hiring and promoting staff and providing equity training to individuals without regard to race, creed, ethnicity, gender, sexual orientation, marital status, national origin, age, or physical ability.   

We do not discriminate against Race, Ethnicity, Religious Belief, Gender, Gender Identity or Expression, Age, Disability, Sexual Orientation, Military/Veteran Status, Color, National Origin, Creed, genetic information, family responsibilities, or any other characteristics protected by applicable federal, state, or local law.